General terms and conditions of sale
- The delivery is sent by postal service or an express service depending on size, weight and country of destination. (see also Shipment).
- The company does not accept responsibility for any direct or indirect damages caused by any delay in delivery.
- The payment can be made by credit card via PayPal, PayPal account or bank transfer (prepayment). You will find our bank details on the order confirmation, sent to you by email. We do not charge any transaction fees (see also payment methods).
- Complaints will be considered only if made within 14 days from the delivery of merchandise.
- For non European customers the Value Added Tax (VAT) is not calculated or is subtracted from the "Prices including VAT".
- As the carvings are hand painted by specialized craftsmen, individual colours may slightly differ.
- The Court of Bolzano (Italy) will have exclusive jurisdiction over all claims.
Return and refund policy:
- The right of withdrawal (not valid for professional dealers/resellers) can be claimed within 14 days upon delivery by returning the merchandise in its original packing and in impeccable condition to our address (see contact details). The shipping costs have to be paid by the customer. The value of the wood carving(s) will be replaced by a credit note on your card, a bank transfer or, if you wish so, by a gift coupon for our online shop. Figures produced according to the customer’s wishes are nonreturnable.
- See also Information concerning the exercise of the right of withdrawal for consumers.
- The merchandise exchange (not valid for professional dealers/resellers) has to take place within 14 days upon delivery. The products have to be returned to our address (see contact details) in the original packing and in impeccable condition. Freight forward is not accepted.
General terms and conditions of sale for professional dealers/resellers:
- The shipping costs are calculated by size, weight and country of destination (we always choose the most favourable terms for the customer).
- The orders are subject to our company’s approval.
- The company accepts no liability for any delay in delivery. Delivery may be partial if all requested goods are not available.
- Complaints will be considered only if made within 8 days from the delivery of merchandise.
- Payment: no deductions or discounts are accepted unless specially granted. In case of late payment an overdue interest will be charged.
- Goods remain the property of our company until the full amount of the invoice is settled.
- As the carvings are hand painted by specialized craftsmen, individual colours may slightly differ.
- The Court of Bolzano (Italy) will have exclusive jurisdiction over all claims.
Privacy / Cookies handling of personal data:
Your personal data will be processed by Franz Comploj, Via Rezia 181,39046 Ortisei, owner of the data processing operation, in accordance with the Legislative Decree 196/03 (Italian Data ProtectionCode) and the General Data Protection Regulation EU 679/16 (GDPR). For complete information please see: www.franco.it/privacy